We are committed to abiding by the Principles for Business laid down by the Financial Conduct Authority (FCA). This Policy provides guidance on how we will meet our objectives to look after the best interests of our customers by treating them fairly, ensuring that the information we give them is clear, fair and not misleading and that we handle all matters with integrity, due care, skill and diligence and manage fairly any conflict of interest that may arise. Our aim is to provide suitable products at the best value prices for our customers.
The Financial Conduct Authority (FCA) has six core consumer outcome principles.
Training our staff to provide the best customer service so that our customers can feel confident in the service that we provide and the manner in which they are treated.
Ensuring that all our marketing through whatever medium is designed to be clear, concise and informative and directed at the appropriate sector.
Listening to our customers to understand their needs and providing them with all the information they need to make the right decision for them.
When providing advice, explaining fully and clearly all the finance options available to enable the customer to make an informed choice.
Regularly reviewing the products and suppliers that we use to ensure that we are providing the services our customers want.
Providing an excellent after sales service and if for any reason a customer raises a complaint, we will respond immediately to resolve the issue and keep the customer informed.
We are committed to providing customers with an excellent level of service.
Our success is built on our professionalism, integrity and our desire to build long term relationships.